FAQ

Emergency Call – 24/7

786-803-6594

Frequently Asked Questions

At Drainmates, we believe in clear communication and honest service. Here are answers to the most common questions our customers ask.

01

General Questions

Which areas do you serve?

We proudly serve all of Miami-Dade and Broward County, including Fort Lauderdale, Hollywood, Pembroke Pines, Hialeah, Miami, and surrounding areas.

How can I schedule an appointment?

You can call us directly at 786-803-6594, email us at info@drainmates.com, or use the Contact Us form on our website. We’ll respond fast!

Do you offer emergency plumbing services?

Yes! Drainmates offers 24/7 emergency plumbing services. We arrive quickly—usually within the hour—to handle burst pipes, clogged drains, overflowing toilets, and more.

What plumbing services do you offer?

We provide a full range of services including:
Drain cleaning
Sewer camera inspections
Leak detection & repair
Water heater installation
Gas line repair
Bathroom and kitchen remodeling
Commercial plumbing solutions

02

Services Info

How fast can you get to my house?

We pride ourselves on our fast response. For customers in Miami-Dade and Broward County, we can often arrive within 60 minutes of your call.

Can you detect hidden leaks?

We use professional-grade leak detection tools to find even the hardest-to-spot leaks inside walls, under slabs, or in ceilings

Do you install water heaters?

Yes, we install and repair tank and tankless water heaters from all major brands.

Can you help with clogged drains?

Yes! Drain cleaning is one of our specialties. We use advanced equipment like sewer cameras and hydro jetting to clear blockages fast and effectively.

03

Emergency Questions

Do you charge extra for nights or weekends?

We offer fair, transparent pricing—even for after-hours calls. Emergency services may have a small premium, but we always let you know up front. No surprise charges.

What forms of payment do you accept?

We accept cash, credit/debit cards, Zelle, and most major digital payment options. Financing options are available for larger projects.

Do you provide warranties for your work?

Yes. We stand behind our work with labor warranties and honor manufacturer warranties on all installed parts and equipment.

Can you help with plumbing permits and inspections?

Absolutely. We handle all necessary permits and inspections for permitted jobs, so you don’t have to deal with city red tape.

Quick Service On Emergency Call – 24/7

Burst pipe? Overflowing toilet? Drainmates is on call 24/7. We arrive fast—usually within the hour—to stop the damage and get your plumbing back in shape.

786-803-6594